Terms of service

Terms of Service

These Terms of Service apply to cleaning services provided by GlowPrime Cleaning.

1. Our Services

GlowPrime Cleaning provides professional domestic and commercial cleaning services, including deep cleaning, end of tenancy cleaning and other agreed cleaning services.

The exact service, scope of work, price and appointment details will be confirmed with the customer before the service begins.

2. Bookings and Quotes

Quotes are based on the information provided by the customer. If the condition, size or requirements of the property differ significantly from the information provided, the final price or scope of work may need to be agreed with the customer before additional work is carried out.

No additional charge will be made without the customer's agreement.

3. Payment

Payment terms and the agreed price will be confirmed at the time of booking.

4. Our Service Standard

We will provide our services with reasonable care and skill, in accordance with applicable UK consumer law.

If a service has not been carried out with reasonable care and skill, the customer may have statutory rights including repeat performance or an appropriate price reduction.

5. 7-Day Re-Clean Guarantee

In addition to your statutory rights, GlowPrime Cleaning offers a 7-day re-clean guarantee.

If an area covered by the booking has been missed, please contact us within 7 days of the appointment. Where appropriate, we will return and address the affected area at no additional charge.

This guarantee does not limit or replace any statutory consumer rights.

6. Cancellation

Customers may have cancellation rights under applicable UK consumer law, including a 14-day cancellation period for certain distance contracts.

If the customer requests that the cleaning service begins during the cancellation period, applicable rules regarding payment for services already provided may apply.

7. Customer Responsibilities

Customers must provide accurate information about the property and any circumstances that may affect the cleaning service.

Customers should also provide safe access to the property and inform us of any relevant hazards, fragile items or special requirements.

8. Damage and Liability

We will take reasonable care when providing our services.

Nothing in these Terms excludes or limits any liability or statutory right that cannot legally be excluded or limited under UK law.

9. Changes to Bookings

Any significant changes to the agreed service, property or appointment should be communicated as soon as possible.

We will confirm any agreed changes with the customer before carrying out additional work.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Contact

GlowPrime Cleaning
42 Church Street
City Centre
Liverpool
L1 3AY
United Kingdom

Phone / WhatsApp: +44 7873 317278
Email: support@glowprime.co.uk

Nothing in these Terms affects your statutory rights as a consumer.