Refund policy

Return and Refund Policy

At GlowPrime Cleaning, we aim to provide every customer with a professional service carried out with reasonable care and skill.

If you are not satisfied

If our cleaning service has not been carried out with reasonable care and skill, please contact us as soon as possible. Where appropriate, we will arrange for the affected service to be performed again at no additional cost, within a reasonable time and without significant inconvenience.

If repeat performance is not possible or cannot be completed within a reasonable time, you may be entitled to an appropriate price reduction or refund in accordance with your statutory rights.

7-Day Re-Clean Guarantee

In addition to your statutory rights, GlowPrime Cleaning offers a 7-day re-clean guarantee. If you believe an area covered by your booking has been missed, contact us within 7 days of the cleaning appointment and we will arrange a return visit to address the affected area at no additional charge, subject to the terms of the booking.

This guarantee does not affect or limit your statutory consumer rights.

Cancellation

For services booked online or otherwise as a distance contract, you may have a 14-day cancellation right under applicable UK consumer law. Where you ask us to begin the service during this period, additional rules may apply to the cancellation right and to any amount payable for work already carried out.

Nothing in this policy limits any statutory rights you have under UK consumer law.

Contact

GlowPrime Cleaning
42 Church Street
City Centre
Liverpool
L1 3AY
United Kingdom

Phone / WhatsApp: +44 7873 317278
Email: support@glowprime.co.uk