Privacy policy

Last updated: 29 August 2026

GlowPrime Cleaning respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how GlowPrime Cleaning collects, uses, stores and protects personal information when you visit our website, request a quote, contact us or book our cleaning services.

1. Who We Are

GlowPrime Cleaning

42 Church Street
City Centre
Liverpool
L1 3AY
United Kingdom

Phone / WhatsApp: +44 7873 317278
Email: support@glowprime.co.uk

2. Information We Collect

When you use our website or request a cleaning quote, we may collect information such as:

  • Your name
  • Email address
  • Telephone or WhatsApp number
  • Postcode
  • Property address or location
  • Number of bedrooms, bathrooms and floors
  • Property condition and cleaning requirements
  • Additional areas or cleaning services requested
  • Information about appliances, carpets or upholstery requiring cleaning
  • Information you provide when contacting us
  • Information about how you found our business

We may also collect technical information automatically when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and quote requests
  • Prepare personalised cleaning quotes
  • Contact you regarding your requested service
  • Arrange and provide cleaning services
  • Confirm or change appointments
  • Provide customer support
  • Process payments where applicable
  • Improve our services and website
  • Keep appropriate business and legal records
  • Protect our business against fraud or misuse
  • Comply with legal and regulatory obligations

We will only use your personal information for purposes that are lawful and appropriate.

4. Our Legal Bases for Processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to take steps at your request before entering into a contract;
  • It is necessary to perform a contract with you;
  • We have a legitimate interest in operating, improving and protecting our business;
  • We are required to comply with a legal obligation; or
  • You have given us consent where consent is required.

5. Marketing

If you choose to receive marketing communications from GlowPrime Cleaning, we may use your contact details to send information about our services, offers or promotions.

Where consent is required for electronic marketing, we will only send marketing communications where we have obtained the appropriate consent or another lawful basis permitted by applicable law.

You can withdraw your consent or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our marketing communications.

We will not make receiving marketing communications a condition of receiving our cleaning services.

The ICO requires electronic marketing consent to be specific, informed and based on a clear affirmative action where consent is required.

6. How We Share Your Information

We may share personal information where necessary with service providers who help us operate our business, such as:

  • Website and hosting providers
  • Shopify and technology providers
  • Payment providers
  • Communication and messaging providers
  • Booking or customer management systems
  • Professional advisers
  • Government authorities or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where applicable, appropriate safeguards are used.

7. Shopify

Our website is hosted on Shopify.

Shopify may process personal information when you use our website and provides technology and services that allow us to operate our business.

For information about how Shopify processes personal information, please refer to Shopify's own privacy information.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support analytics or marketing.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.

The exact retention period may depend on the type of information and the reason it was collected.

10. International Transfers

Some of our service providers, including technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.

11. Your Rights

Depending on the circumstances, you may have rights under UK data protection law, including:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent
  • The right to object to direct marketing

These rights are subject to certain legal exceptions and conditions.

The ICO confirms that privacy information should explain the rights available to individuals and how they can exercise them.

12. How to Exercise Your Rights

If you would like to exercise any of your privacy rights or have a question about how we use your personal information, please contact us:

GlowPrime Cleaning
42 Church Street
City Centre
Liverpool
L1 3AY
United Kingdom

Phone / WhatsApp: +44 7873 317278
Email: support@glowprime.co.uk

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.

When we make changes, we will update the "Last updated" date at the top of this policy.